select CASE WHEN COUNT(ppos.period_of_service_id) = 0
THEN 'N'
ELSE 'Y'
END working_as_employee
from per_periods_of_service ppos
where ppos.person_id = pcr.CONTACT_PERSON_ID -- person_id of contact
and NVL(ppos.actual_termination_date, TRUNC(sysdate)) >= TRUNC(sysdate)select papf.person_number,
aapft.name aapftan_name ,
apae.begin_bal,
apae.accrued,
apae.used,
apae.accrual_period,
apae.end_bal,
apae.first_last_prd_in_aapft_term
from per_all_peoaapfte_f papf,
anc_per_accrual_entries apae,
anc_absence_aapftans_f_tl aapft
where 1=1
and papf.person_id = apae.person_id
and apae.aapftan_id= aapft.absence_aapftan_id
and trunc(sysdate) between papf.effective_start_date and papf.effective_end_date
and aapft.language ='US'
and trunc(sysdate) between aapft.effective_start_date and aapft.effective_end_date
and apae.accrual_period <= TO_DATE('2021/12/31','YYYY/MM/DD')Oracle provided a new functionality to include e signatures in checklist tasks. A custom report can be configured and upon e-signature and completion, it will be saved to worker’s document of records.
You can follow the below document on my oracle support for detailed steps – 2611795.1
Below is the basic SQL query to start the data model development. You can add additional tables/columns as per your need.
SELECT DISTINCT Person.PERSON_ID
,PAT.ALLOCATED_CHECKLIST_ID AS P_ALLOCATED_CHECKLIST_ID
--,PAT.ALLOCATED_TASK_ID AS TASK_ID
,PersonName.FULL_NAME FULL_NAME
,PersonName.DISPLAY_NAME DISPLAY_NAME
,PersonName.first_name FIRST_NAME
,PersonName.last_name LAST_NAME
,PersonName.middle_names MIDDLE_NAMES
,to_char(Person.date_of_birth,'DD-MM-RRRR', 'nls_date_language=American') DOB
,(SELECT flv.meaning
FROM FND_LOOKUP_VALUES flv
WHERE flv.lookup_type = 'TITLE'
AND flv.language = 'US'
AND flv.lookup_code = PersonName.title) TITLE
--,PAT.SIGNER_NAME AS P_SIGNER_NAME
--,TO_CHAR(PAT.SIGN_DATE,'MM/DD/YY') AS P_SIGN_DATE
,:P_SIGNER_NAME P_SIGNER_NAME
,:P_SIGN_DATE P_SIGN_DATE
FROM PER_PERSONS Person,
PER_PERSON_NAMES_F PersonName,
PER_ALLOCATED_CHECKLISTS PAC,
PER_ALLOCATED_TASKS_VL PAT
WHERE PAC.ALLOCATED_CHECKLIST_ID = NVL(:P_ALLOCATED_CHECKLIST_ID,PAC.ALLOCATED_CHECKLIST_ID)
AND PAC.ALLOCATED_CHECKLIST_ID=PAT.ALLOCATED_CHECKLIST_ID
AND PAT.PERFORMER_ORIG_SYS_ID = Person.PERSON_ID
AND PersonName.PERSON_ID = Person.PERSON_ID
AND PersonName.NAME_TYPE = 'GLOBAL'
AND GREATEST(TRUNC(PAC.ACTION_DATE),TRUNC(SYSDATE)) BETWEEN LEAST(TRUNC(SYSDATE),PersonName.EFFECTIVE_START_DATE) AND PersonName.EFFECTIVE_END_DATE
AND PAT.STATUS='COM'
AND PAT.allocated_task_id=3000012222113131While creating a position profile, there is an option to add the attachments. In order to get the various details of the attachment like name, UCM content ID etc, please use the below query:
select hpb.PROFILE_TYPE_ID,
PROFILE_CODE,
PROFILE_STATUS_CODE,
PROFILE_USAGE_CODE,
fad.CATEGORY_NAME ,
fdt.file_name,
fdt.dm_version_number document_id,
fdt.dm_document_id UCM_file
from fnd_attached_documents fad, HRT_PROFILES_B hpb, fnd_documents_tl fdt
where ENTITY_NAME = 'HRT_PROFILES_B'
and hpb.profile_id = fad.PK1_VALUE
AND fad.document_id = fdt.document_id
AND fdt.language = 'US'In order to download the attchments from UCM, the user should have AttachmentsRead role attached. Please check the below post on how to create AttachmentsRead role:
https://fusionhcmconsulting.com/2021/03/security-role-to-view-document-of-record-attachments-on-ucm/
Use below query to extract the DFF setups defined in Fusion:
SELECT
fdsv.descriptive_flexfield_code
,fdsv.context_code
,fdsv.segment_code
,fdsv.name
,fdsv.column_name
,fvvs.value_set_code
,fdsv.display_type
,fdsv.prompt
,fdsv.short_prompt
,fdsv.enabled_flag
,fdsv.required_flag
,fdsv.read_only_flag
,fdsv.description
,fdsv.sequence_number
,fdsv.derivation_value
,fdsv.bi_enabled_flag
FROM
fnd_df_segments_vl fdsv,
fnd_vs_value_sets fvvs
WHERE fdsv.value_set_id = fvvs.value_set_id(+)
AND fdsv.descriptive_flexfield_code = 'PER_ASG_DF'When a scheduled request is submitted, the details are stored in ess_request_history table. If the submitted request has no child requests, it will have only one row in the table.
The ParentId attribute in this case will be 0. However, if the parent request invokes multiple child jobs, the parentId attribute will have the requestid of previous request. In order to segregate the all child jobs submitted by a parent request, one need to use absParentId attribute in the table.
Below is the sample query:
SELECT REQUESTID,APPLICATION,NAME,ABSPARENTID,PARENTREQUESTID,INSTANCEPARENTID
FROM ess_request_history
WHERE ABSPARENTID = 2394562 --parent request id
ORDER BY requestid DESC
SELECT warf.ASSIGNMENT_RECORD_ID,
warf.EVENT_TYPE,
we.EVENT_TYPE we_event_type,
warf.EVENT_SUB_TYPE,
we.EVENT_SUB_TYPE we_EVENT_SUB_TYPE,
(SELECT person_number
FROM per_all_people_f
WHERE person_id = warf.EVENT_CREATED_BY_ID
AND TRUNC(SYSDATE) BETWEEN effective_start_date AND effective_end_date) created_By,
we.CREATED_BY_ID "Assigned_By_Person_Id",
(SELECT person_number
FROM per_all_people_f
WHERE person_id = we.CREATED_BY_ID
AND TRUNC(SYSDATE) BETWEEN effective_start_date AND effective_end_date) "Assigned_By",
warf.ATTRIBUTION_TYPE,
we.ATTRIBUTION_TYPE we_ATTRIBUTION_TYPE,
(SELECT person_number
FROM per_all_people_f
WHERE person_id = warf.ATTRIBUTION_ID
AND TRUNC(SYSDATE) BETWEEN effective_start_date AND effective_end_date) attribution_id,
warf.ATTRIBUTION_ID warf_ATTRIBUTION_ID,
we.ATTRIBUTION_ID we_ATTRIBUTION_ID,
warf.learner_id,
warf.ATTRIBUTION_LOOKUP_CODE,
warf.EVENT_ASSIGNMENT_ID
from WLF_ASSIGNMENT_RECORDS_F warf,
WLF_EVENT_ASSIGNMENTS_F weaf,
WLF_EVENTS we
where warf.EVENT_ASSIGNMENT_ID = weaf.EVENT_ASSIGNMENT_ID
and trunc(sysdate) between warf.effective_start_date and warf.effective_end_date
and trunc(sysdate) between weaf.effective_start_date and weaf.effective_end_date
and we.event_id = weaf.event_idIn Oracle Learning cloud, Learning Admin can define the Default access at Course or offering level. Course.dat can be used to load this information.
In order to extract this information from DB in HDL format, please use below query:
SELECT 'MERGE' "METADATA"
,'CourseDefaultAccess' "CourseDefaultAccess"
,to_char(wapf.effective_start_date,'RRRR/MM/DD') "EffectiveStartDate"
,to_char(wapf.effective_end_date,'RRRR/MM/DD') "EffectiveEndDate"
,wapf.access_permission_number "DefaultAccessNumber"
,wlif.learning_item_number "CourseNumber"
,wapf.follow_spec "FollowSpecialization"
,wapf.assign_as_manager "MgrInitialStatus"
,wapf.assign_for_self "SelfInitialStatus"
,wlif.ss_view_mode "SelfViewMode"
FROM WLF_ACCESS_PERMISSIONS_F wapf
,WLF_LEARNING_ITEMS_F wlif
WHERE 1=1
AND wapf.access_permission_id= wlif.access_permission_id
--AND trunc(sysdate) between wapf.effective_start_date and wapf.effective_end_date
AND trunc(sysdate) between wlif.effective_start_date and wlif.effective_end_date
AND wlif.learning_item_number = 'OLC251051'
Also, learners can be assigned using Access Groups.
To extract this information below SQL can be used:
SELECT wlif.learning_item_id
,wlif.learning_item_number course_Number
,wlif_tl.name course_Name
,wlif_tl.description_short description
,wlif_ag.learning_item_number access_group_number
,wlif_tl_ag.name access_group_name
FROM wlf_learning_items_f wlif
,wlf_learning_items_f_tl wlif_tl
,wlf_learning_items_f wlif_ag
,wlf_learning_items_f_tl wlif_tl_ag
,wlf_li_ag_relations_f wlarf
WHERE 1=1
AND wlif_tl.learning_item_id = wlif.learning_item_id
AND wlif_tl.name = 'Test 1234'
AND wlif_ag.learning_item_type = 'ORA_ACCESS_GROUP'
AND wlif_tl_ag.learning_item_id = wlif_ag.learning_item_id
AND wlarf.access_learning_item_id = wlif_ag.learning_item_id
AND wlarf.catalog_learning_item_id = wlif.learning_item_id
AND TRUNC(SYSDATE) BETWEEN wlif_tl_ag.effective_start_date AND wlif_tl_ag.effective_end_date
AND TRUNC(SYSDATE) BETWEEN wlif_ag.effective_start_date AND wlif_ag.effective_end_date
AND TRUNC(SYSDATE) BETWEEN wlif_tl.effective_start_date AND wlif_tl.effective_end_date
AND TRUNC(SYSDATE) BETWEEN wlif.effective_start_date AND wlif.effective_end_dateWhen an activity in learning is created with a start time and end time, the time is stored in UTC format in the data base. When any reporting is done on this data, the output is incorrect as time is shown in UTC format which is different from user time format.
This is applicable for all transactions. Please use the below workaorund to get the correct date time in the SQL:
select wlif.start_date
,wlaf.time_zone
,TZ_OFFSET(wlaf.time_zone) time_zone_offset
,(FROM_TZ(CAST(wlif.start_date AS TIMESTAMP),(case when TZ_OFFSET(wlaf.time_zone) like '+%'
then '-'||substr(TZ_OFFSET(wlaf.time_zone),2)
else '+'||substr(TZ_OFFSET(wlaf.time_zone),2)
end
))) actual_start_date
,TO_CHAR(CAST(wlif.start_date AT TIME ZONE wlaf.time_zone AS DATE),'HH:Mi AM','nls_date_language=American') actual_start_time
from wlf_learning_items_f wlif
, wlf_li_activities_f wlaf
where learning_item_number= 'OLC245017'
and wlif.learning_item_id = wlaf.learning_item_id
and trunc(sysdate) between wlif.effective_start_date and wlif.effective_end_date
and trunc(sysdate) between wlaf.effective_start_date and wlaf.effective_end_dateSELECT 'MERGE' "METADATA"
,'AssignmentGradeSteps' "AssignmentGradeSteps"
,pagsf.EFFECTIVE_START_DATE "EffectiveStartDate"
,pagsf.EFFECTIVE_END_DATE "EffectiveEndDate"
,pagsf.ASSIGN_GRADE_STEP_ID "AssignGradeStepId"
,paam.assignment_number "AssignmentNumber"
,pav.ACTION_CODE "ActionCode"
,parv.ACTION_REASON_CODE "ReasonCode"
,pgsfv.name "GradeStepName"
,NULL "NewGradeStepName" --> to be supplied
FROM PER_ASSIGN_GRADE_STEPS_F pagsf,
PER_GRADE_STEPS_F_VL pgsfv,
PER_ALL_ASSIGNMENTS_M paam,
PER_ACTION_OCCURRENCES pao,
PER_ACTIONS_VL pav,
PER_ACTION_REASONS_VL parv
WHERE pagsf.GRADE_STEP_ID = pgsfv.GRADE_STEP_ID
AND TRUNC(SYSDATE) BETWEEN pagsf.effective_start_date AND pagsf.effective_end_date
AND TRUNC(SYSDATE) BETWEEN pgsfv.effective_start_date AND pgsfv.effective_end_date
AND TRUNC(SYSDATE) BETWEEN paam.effective_start_date AND paam.effective_end_date
AND pagsf.assignment_id = paam.assignment_id
AND paam.assignment_type = 'E'
AND paam.effective_latest_change = 'Y'
AND pagsf.ACTION_OCCURRENCE_ID = pao.ACTION_OCCURRENCE_ID
AND pav.action_id = pao.action_id
AND parv.action_reason_id = pao.action_reason_idselect distinct ic.candidate_number,
ppnfv.full_name,
irv.requisition_number,
ipv.name as phase,
isv.name as state
from irc_requisitions_vl irv,
irc_submissions isub,
irc_phases_vl ipv,
irc_states_vl isv,
per_person_names_f_v ppnfv,
irc_candidates ic
where 1=1
AND irv.REQUISITION_ID (+) = isub.REQUISITION_ID
AND ipv.PHASE_ID (+) = isub.CURRENT_PHASE_ID
AND isv.STATE_ID (+) = isub.CURRENT_STATE_ID
AND isub.PERSON_ID (+) = ic.PERSON_ID
AND ic.PERSON_ID = ppnfv.PERSON_ID
AND ppnfv.NAME_TYPE = 'GLOBAL'
AND TRUNC(SYSDATE) BETWEEN ppnfv.EFFECTIVE_START_DATE AND ppnfv.EFFECTIVE_END_DATE
ORDER BY ic.candidate_numberSELECT
to_char(hapf.Effective_Start_Date,'YYYY/MM/DD') "Effective_Start_Date",
to_char(hapf.Effective_End_Date,'YYYY/MM/DD') "Effective_End_Date",
(SELECT DISTINCT BU_NAME from FUN_ALL_BUSINESS_UNITS_V fun where fun.BU_ID= BUSINESS_UNIT_ID) "BU",
(select DISTINCT hapft.NAME
from HR_ALL_POSITIONS_F_TL hapft
where hapft.position_id=hapf.position_id
AND trunc(sysdate) between trunc(hapft.effective_start_date) and trunc(hapft.effective_end_date)
AND hapft.language = USERENV('LANG')
) "Pos_Name",
hapf.POSITION_CODE "PosCode",
hapf.ACTIVE_STATUS "Active_Inactive",
(select DISTINCT horg.NAME from HR_ALL_ORGANIZATION_UNITS_F_VL horg where horg.ORGANIZATION_ID=hapf.ORGANIZATION_ID
AND trunc(sysdate) between trunc(horg.effective_start_date) and trunc(horg.effective_end_date)) "Dept",
(select pjft.name
from per_jobs_f_tl pjft
WHERE pjft.job_id = hapf.job_id
AND trunc(SYSDATE) BETWEEN pjft.effective_start_date AND pjft.effective_end_date
AND language = USERENV('LANG')) "Job",
(select pj.job_code from per_jobs pj where pj.job_id=hapf.job_id
AND trunc(sysdate) between trunc(pj.effective_start_date) and trunc(pj.effective_end_date)) "JobCode",
(select hlaf.location_code from hr_locations_all_f_vl HLAF where HLAF.location_id=hapf.location_id
AND trunc(sysdate) between trunc(HLAF.effective_start_date) and trunc(HLAF.effective_end_date)
) "Location"
FROM HR_ALL_POSITIONS_F hapf
where TRUNC(SYSDATE) between trunc(hapf.effective_start_date) and trunc(hapf.effective_end_date)Below are some of the main tables and views in ORC:
| Table Name | Description |
| IRC_REQUISITIONS_VL | Details of Requisitions and Requisitions Templates |
| IRC_CANDIDATES | Basic Details of Candidate |
| IRC_SUBMISSIONS | Information of Candidate Job Application |
| HRT_POOLS_VL | Candidate Pools Information |
| IRC_DESCRIPTIONS_VL | Information of Content Library Items |
| IRC_REC_SEC_PROFILES | Job Req secuirty profiles information |
Manage Person Name Styles is a task that can be used to configure additional Name attributes for a country if required.
Also, a name component can be made required as per requirement.
In multi country implementations, it is required to know the setup for technical developers as it is hard to check the setup for each country from the UI. In such cases, below SQL can be used to extract the information from backend tables:
SELECT pnsv.legislation_code
,pensv.display_sequence
,pensv.column_name
,pensv.prompt
,pensv.required_flag
FROM PER_EDIT_NAME_SETUP_VL pensv,
PER_NAME_STYLES_VL pnsv
WHERE pensv.name_style_id = pnsv.name_style_id
ORDER BY 1,2SELECT DISTINCT PAT.PERFORMER_ORIG_SYS_ID PERSON_ID
,PAT.ALLOCATED_CHECKLIST_ID AS P_ALLOCATED_CHECKLIST_ID
,PAT.ATTRIBUTE1
,PAT.ATTRIBUTE3
,PAT.ATTRIBUTE2
,PAT.ATTRIBUTE4
,PAT.ATTRIBUTE5
,PAT.ATTRIBUTE6
,PAT.ATTRIBUTE7
,PAT.ATTRIBUTE8
,PAT.ATTRIBUTE9
,PAT.ATTRIBUTE12
,PAT.ATTRIBUTE13
,PAT.ATTRIBUTE10
,PAT.ATTRIBUTE11
,PAT.ATTRIBUTE14
,PAT.ATTRIBUTE15
,PAT.FLEX_CONTEXT_CODE
FROM PER_ALLOCATED_TASKS_VL PAT
WHERE PAT.FLEX_CONTEXT_CODE IN ('XYZ Details')
AND PAT.STATUS='COM'
AND PAT.ALLOCATED_CHECKLIST_ID = NVL(:P_ALLOCATED_CHECKLIST_ID,PAT.ALLOCATED_CHECKLIST_ID)Use below sample queries to get details of loaded/created content items like – Languages, Degrees etc.
Query to get language details:
Select pr.person_id,
HCITL.NAME lang_name,
(select HRL.RATING_DESCRIPTION
from HRT_RATING_LEVELS_TL HRL
where HRL.RATING_LEVEL_ID = pi.RATING_LEVEL_ID1
and HRL.LANGUAGE = 'US') read_a,
(select HRL.RATING_DESCRIPTION
from HRT_RATING_LEVELS_TL HRL
where HRL.RATING_LEVEL_ID = pi.RATING_LEVEL_ID2
and HRL.LANGUAGE = 'US') write_a,
(select HRL.RATING_DESCRIPTION
from HRT_RATING_LEVELS_TL HRL
where HRL.RATING_LEVEL_ID = pi.RATING_LEVEL_ID3
and HRL.LANGUAGE = 'US') speak_a
from hrt_profiles_vl pr
,hrt_profile_items pi
,hrt_content_types_vl ct
,hrt_content_items_tl hcitl
where pi.profile_id=pr.profile_id
and pi.content_type_id=ct.content_type_id
and ct.content_type_name = 'Languages'
and hcitl.content_item_id = pi.content_item_idQuery to get Degree Details:
select hpb.person_id person_id,
hcitl.name degree,
item_text240_1 major,
est.name school,
item_decimal_1 gpa,
item_date_4 completion_date
from hrt_profiles_b hpb,hrt_profile_items hpi ,hrt_content_types_b hct,hrt_content_items_tl hcitl , hrt_establishments_vl est
where hpb.profile_id = hpi.profile_id
and hpi.content_type_id = hct.content_type_id
and hcitl.content_item_id = hpi.content_item_id
and est.establishment_id= hpi.item_number_9
and hct.context_name = 'DEGREE'
and hcitl.language ='US'SELECT DISTINCT PAPF.PERSON_NUMBER,
TO_CHAR(HPI.DATE_FROM,'DD-MM-YYYY') DATE_FROM,
To_CHAR( HPI.DATE_TO,'DD-MM-YYYY') DATE_TO,
HRL.RATING_DESCRIPTION
FROM HRT_PROFILES_B HPB
INNER JOIN PER_ALL_PEOPLE_F PAPF ON HPB.PERSON_ID = PAPF.PERSON_ID
INNER JOIN HRT_PROFILE_ITEMS HPI ON HPI.PROFILE_ID = HPB.PROFILE_ID
INNER JOIN HRT_RATING_LEVELS_TL HRL ON HRL.RATING_LEVEL_ID = HPI.RATING_LEVEL_ID1
INNER JOIN HRT_CONTENT_TYPES_B HCT ON HPI.CONTENT_TYPE_ID = HCT.CONTENT_TYPE_ID
WHERE HPB.PROFILE_USAGE_CODE = 'P'
AND HCT.CONTEXT_NAME = 'PERFORMANCE_RATING'
AND HRL.LANGUAGE = 'US'
AND TRUNC(HPI.DATE_FROM) BETWEEN TRUNC(PAPF.EFFECTIVE_START_DATE) AND TRUNC(PAPF.EFFECTIVE_END_DATE)
ORDER BY PAPF.PERSON_NUMBER,DATE_FROMselect hp.party_number
,hp.party_name
,hp.party_type
,hp.ORIG_SYSTEM_REFERENCE
,jrrp.PERSON_NAME
,jrrp.PERSON_FIRST_NAME
,hp.PERSON_FIRST_NAME hp_PERSON_FIRST_NAME
,jrrp.PERSON_LAST_NAME
,hp.PERSON_LAST_NAME hp_PERSON_LAST_NAME
,jrrp.PERSON_TITLE
,hp.PERSON_TITLE hp_PERSON_TITLE
,jrrp.EMAIL_ADDRESS
,hp.EMAIL_ADDRESS hp_EMAIL_ADDRESS
,jrrp.PRIMARY_PHONE_NUMBER
,hp.PRIMARY_PHONE_NUMBER hp_PRIMARY_PHONE_NUMBER
,jrrp.PARTY_ID
,jrrp.START_DATE_ACTIVE
,jrrp.END_DATE_ACTIVE
,jrrr.ROLE_RESOURCE_TYPE
,jrrb.ROLE_ID
,jrrb.ROLE_CODE
,jrrb.ROLE_TYPE_CODE
from HZ_PARTIES hp
,JTF_RS_ROLE_RELATIONS jrrr
,JTF_RS_RESOURCE_PROFILES jrrp
,JTF_RS_ROLES_B jrrb
where jrrr.ROLE_RESOURCE_ID = hp.party_id
and jrrr.role_id = jrrb.role_id
and jrrp.party_id = hp.party_idselect distinct module_identifier "ProcessName"
, p.person_number
, n.full_name
, subject
, STATUS
, h.INITIATOR_USER_ID "SubmittedBy"
, d.submitted_date
, ppnf_sup.full_name "assignees"
, ps.person_number "ApproverPersonNumber"
, ppnf_sup.full_name "PendingApproverName", h.transaction_id
, module_identifier
, object
, object_id
from
hrc_txn_header h,
hrc_txn_data d,
anc_per_abs_entries abs,
PER_PERSON_SECURED_LIST_V p,
per_person_names_f n,
PER_ASSIGNMENT_SECURED_LIST_V a,
per_assignment_supervisors_f AssignmentSupervisor,
per_person_names_f_v ppnf_sup,
per_all_people_f ps
where
h.transaction_id = d.transaction_id
and object_id= abs.per_absence_entry_id
and abs.person_id = p.person_id
and n.person_id = p.person_id
and a.person_id = p.person_id
and abs.approval_status_cd = 'AWAITING'
and a.assignment_type ='E'
and n.name_type = 'GLOBAL'
and ppnf_sup.name_type = 'GLOBAL'
and a.assignment_status_type = 'ACTIVE'
and ps.person_id = ppnf_sup.person_id
and AssignmentSupervisor.assignment_id = a.assignment_id
and AssignmentSupervisor.manager_id = ppnf_sup.person_id
and sysdate between p.effective_start_date and p.effective_end_date
and sysdate between n.effective_start_date and n.effective_end_date
and sysdate between a.effective_start_date and a.effective_end_date
and sysdate between ps.effective_start_date and ps.effective_end_date
and sysdate between AssignmentSupervisor.effective_start_date and AssignmentSupervisor.effective_end_date
and sysdate between ppnf_sup.effective_start_date and ppnf_sup.effective_end_dateUse below query to get service request details from Fusion BIP:
SELECT ssr.sr_id,
ssr.title,
ssr.problem_desc,
to_char(ssr.open_date,’RRRR/MM/DD’) sr_opening_date,
ssr.primary_contact_party_id,
ssr.sr_number,
ssr.status_cd,
(SELECT flv.meaning
FROM fnd_lookup_values flv
WHERE flv.lookup_code = ssr.status_cd
AND flv.lookup_type = ‘ORA_SVC_SR_STATUS_CD’
AND flv.LANGUAGE = ‘US’) sr_status_meaning,
ssr.severity_cd,
(SELECT meaning
FROM fnd_lookup_values flv
WHERE flv.lookup_code = ssr.severity_cd
AND flv.lookup_type = ‘ORA_SVC_SR_SEVERITY_CD’
AND flv.LANGUAGE = ‘US’) sr_severity_meaning,
sc.category_name category,
sq.queue_name queue,
to_char(ssr.last_resource_assign_date,’RRRR/MM/DD’) sr_last_resource_assigned_on
FROM svc_service_requests ssr,
svc_queues sq,
svc_categories sc
WHERE ssr.queue_id = sq.queue_id
AND ssr.category_id = sc.category_id
–AND ssr.status_cd in (‘ORA_SVC_NEW’,’ORA_SVC_INPROGRESS’)